DigitalGenius
Customer serviceAI customer service automation for ecommerce, built to resolve WISMO, returns and order changes end-to-end.
See pricing
Best AI customer service tools for UK Shopify and ecommerce brands
Answer 'where is my order?', returns and product questions automatically, and give your CX team an AI-assisted helpdesk.
Brand type
Plan
Helpdesk built for multichannel sellers, pulling Amazon, eBay and webstore messages into one inbox with an AI agent.
$39/month
Freshworks helpdesk with Freddy AI agent and copilot for omnichannel support teams.
$19 per agent/month
Gladly
Customer servicePeople-centred customer service platform with AI for high-volume consumer brands.
See pricing
Ecommerce helpdesk with an AI Agent that resolves order, returns and product questions inside Shopify-connected tickets.
$40/month
Customer service platform built around Fin, an AI agent billed per resolved conversation.
$0.99 per Fin resolution
Kustomer
Customer serviceCRM-style customer service platform with AI agents, built around a single customer timeline.
See pricing
Shared inbox, live chat and AI-assisted helpdesk popular with Shopify and BigCommerce stores.
$29 per user/month
Richpanel
Customer serviceEcommerce helpdesk with a self-service portal and AI that automates order-status and returns queries.
$69 per agent/month
Siena AI
Customer serviceAgentic AI customer service built for ecommerce brands, working on top of existing helpdesks.
$0.90 per automated ticket
Live chat, helpdesk and the Lyro AI agent for small and mid-sized online stores.
$24.17/month + free plan
Yuma AI
Customer serviceAI agent for Shopify brands that drafts or fully automates customer service replies inside Gorgias, Zendesk and others.
$14,400/year
Enterprise-grade customer service suite with AI agents, copilot and omnichannel ticketing.
£15 per agent/month
Zowie
Customer serviceAI agent platform for ecommerce customer service across chat, email and social.
See pricing
No tools match.
Compare at a glance
| Tool | Starting price | Free plan | Rating | Integrations | UK / GDPR notes |
|---|---|---|---|---|---|
| DigitalGenius | See pricing | – | – | – | Trust centre lists GDPR and EU AI Act. |
 eDesk | $39/month | No | Shopify, Amazon, eBay | – | |
 Freshdesk (Freddy AI) | $19 per agent/month | – | – | – | – |
| Gladly | See pricing | – | – | SOC 2 Type II, PCI DSS, GDPR and CCPA (customer data security page). | |
 Gorgias | $40/month | No | Shopify | SOC 2 Type II certified (security page). | |
 Intercom (Fin AI Agent) | $0.99 per Fin resolution | No | Shopify | SOC 2 Type II and ISO 27001; data hosting in US, EU or AU regions; states GDPR compliance. | |
| Kustomer | See pricing | – | TikTok Shop | Pricing page lists SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001 and GDPR. | |
 Re:amaze | $29 per user/month | No | Shopify | – | |
| Richpanel | $69 per agent/month | No | Shopify, Amazon | SOC 2 Type II, HIPAA and GDPR (independently audited); DPA covers GDPR, SCCs and UK IDTA. | |
| Siena AI | $0.90 per automated ticket | No | – | – | SOC 2 Type II; trust centre lists GDPR. |
 Tidio | $24.17/month | Yes | Shopify, Adobe Commerce / Magento, Wix, Squarespace | SOC 2 Type 2; states support for EU data protection law (GDPR) with consent, deletion and access tools. | |
| Yuma AI | $14,400/year | No | Shopify, WooCommerce, Adobe Commerce / Magento | SOC 2 Type II; trust centre lists GDPR. | |
 Zendesk | £15 per agent/month | No | – | ISO 27001:2022 and SOC 2 Type II; service data hosted primarily in AWS data centres (trust centre). | |
| Zowie | See pricing | – | – | – | Publishes a GDPR data processing agreement (DPA). |
Prices are the lowest published paid or entry plan in the currency the vendor shows, usually excluding VAT, and change often. Ratings combine sources with 5+ reviews. Always confirm on the vendor's site.
Frequently asked questions
Which AI customer service tools have a free plan?
Tidio publish a free plan.
Which customer service tools offer UK or EU data hosting?
Intercom (Fin AI Agent) state a UK or EU data hosting option on their own site.
How are these tools chosen and ranked?
AI Native Consumer Brands lists tools UK consumer brands use for this job. Facts come from vendor websites and are dated. Listings are alphabetical; inclusion is editorial and never paid.
Use cases for this job
Automate "where is my order?" tickets
Let an AI agent answer order-status, delivery and returns questions instantly, using live order data.
DTCGive your CX team an AI copilot
Draft, summarise and translate replies inside the helpdesk so agents handle more tickets with better quality.
DTC · RetailAnswer Amazon, eBay and webstore messages in one place
Bring marketplace buyer messages into one AI-assisted inbox and hit marketplace response-time targets.
Marketplace sellersThe fortnightly brief
Get the brief
New AI tools worth a look, price changes, fresh deals and a real brand use case, for UK consumer brand teams. No spam, unsubscribe any time.