Tidio

Deal

Live chat, helpdesk and the Lyro AI agent for small and mid-sized online stores.

Customer service4.6(2,171)$24.17/month

Visit Tidio Pricing page

How we make money

2 months free on annual billingPlus a 7-day free trial.Source: tidio.com/pricing · checked 20 Oct 2026

Ratings

4.6/5

Combined from 2,171 reviews across 3 sources, weighted by review count.

Source	Score	Reviews	Checked
Capterra	4.7/5	590	20 Oct 2026
Trustpilot	3.6/5	226	20 Oct 2026
Shopify App Store Tidio: AI Chatbot & Live Chat	4.8/5	1,355	20 Oct 2026

Scores are copied from each public profile on the date shown. Sources with fewer than 5 reviews are listed but not combined. G2 blocks automated checks so is not included. Method

At a glance

Job: Customer service
Brand types: DTC
Starting price: $24.17/monthFree plan available; lowest paid plan as shown on pricing page
Free plan: Yes, free plan
Integrations: Shopify, Adobe Commerce / Magento, Wix, Squarespace, WooCommerce
UK / GDPR: SOC 2 Type 2; states support for EU data protection law (GDPR) with consent, deletion and access tools.
Website: tidio.com
Last checked: 20 Oct 2026

Use cases

Automate "where is my order?" ticketsLet an AI agent answer order-status, delivery and returns questions instantly, using live order data.

Prompts that pair with Tidio

Help centre FAQs from support ticketsTurn a ticket export into the FAQ articles customers actually need (and that AI agents can use).

Sources

Facts on this page come from these sources, checked 2026-10-20. A blank field means we could not verify it publicly. Spotted something out of date? Tell us.