Answer Amazon, eBay and webstore messages in one place

The problem

Marketplaces such as Amazon and eBay score sellers on response times, and messages arrive in separate seller portals. Teams lose time switching between portals and miss SLAs at weekends.

How AI helps

A multichannel helpdesk pulls every marketplace and webstore message into one queue with order context, and an AI agent answers routine questions or drafts replies in the marketplace's required format.

How to roll it out

1. 1

   List every channel you sell on and its response-time rules.

2. 2

   Connect each marketplace account and your webstore to one helpdesk.

3. 3

   Create channel-specific templates (marketplaces restrict links and some wording).

4. 4

   Automate tracking and returns replies first; keep A-to-z claims and disputes with people.

5. 5

   Report on SLA compliance per channel weekly.

Rough cost

Entry points among these tools: cheapest flat monthly plan: eDesk at $39/month, highest entry plan Gorgias at $40/month; per-seat: Richpanel $69 per agent/month.

Tool	Lowest published plan	Free plan
eDesk	$39/month	No
Richpanel	$69 per agent/month	No
Gorgias	$40/month	No

Only prices published on vendor sites (checked 2026-10-20). Entry plans rarely cover full usage: AI features are often priced per resolution, credit or seat. Prices may display in USD outside the UK.