Customer serviceWorks with ChatGPT, Claude, Gemini
Rewrite a tricky reply (or review response)
De-escalate an angry customer or reply to a negative public review in your brand tone.
What you need
- The customer message or review
- Order facts and what you can offer
- Tone guide
The prompt
Rewrite a reply to this [CUSTOMER EMAIL / PUBLIC REVIEW] for [BRAND]. Customer said: [PASTE] Facts: [ORDER DETAILS, WHAT WENT WRONG, WHAT WE CAN OFFER] Tone: [e.g. warm, human, accountable, no corporate phrases] My draft (optional): [PASTE] Write 2 versions (max 120 words each): one more formal, one more conversational. Each must: acknowledge the specific issue, apologise once without excuses, state what we are doing and by when, and give a direct contact. For public reviews, do not include personal data and write for future readers as well as the reviewer. Then list anything in my draft that could make things worse.
Replace everything in [BRACKETS]. Use a business or team account with training on your data switched off, and remove customer personal data before pasting.
What you get
Two improved replies in different registers, plus notes on risky phrases in your draft.
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